Head of Housekeeping & Guest Experience

Island Hospitality Management; Sunnyvale (CA); Vor Ort; USD 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

Healthcare

Dental

Vision

HSAs & FSAs

Dependent care FSA

PTO

Zusammenfassung

Island Hospitality Management is seeking an Executive Housekeeper to oversee housekeeping operations and staff, ensuring high-quality guest service while maximizing room revenue. The role may require flexible scheduling.

You will supervise room attendants and laundry staff, manage inventory and budgets, and lead human resources activities from recruitment to training. A strong focus on guest satisfaction and cost controls is essential.

Qualifikationen

• Knowledge of budget preparation, payroll, and cost spending controls.
• Highly motivated team player with strong initiative.
• Able to handle problems in the workplace and maintain guest service quality.
• Resilient in stressful situations; approachable for guests.

Aufgaben

• Oversee housekeeping operations ensuring brand and Island Hospitality standards.
• Supervise Room Inspectors, Attendants, Houseperson and Laundry Attendants.
• Maintain inventory of uniforms and supplies; place requisitions as needed.
• Forecast, monitor, and control budget components to maximize revenue and reduce costs.
• Prepare staff schedules aligned with budgets and forecasts.
• Manage HR functions including recruitment, onboarding, evaluations, training and discipline.

Kenntnisse

Budgeting

Team leadership

Problem solving

Guest service

Jobbeschreibung

Island Hospitality Management is seeking an Executive Housekeeper to oversee housekeeping operations and staff, ensuring high-quality guest service while maximizing room revenue. The role may require flexible scheduling.

You will supervise room attendants and laundry staff, manage inventory and budgets, and lead human resources activities from recruitment to training. A strong focus on guest satisfaction and cost controls is essential.