Hotel Operations Director: Front Desk & Housekeeping

Island-Hospitality-Management; Sunnyvale (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,和

Vision Insurance

HSA & FSA plans available

Dependent care FSA

Identity Theft Protection Insurance

Transit & Parking benefits

Pet Insurance

Paid Time Off and Wellness incentives

Employee Assistance Program

Wellness subscriptions

Paid Sick and Vacation Time

Family Leave

401(k) Retirement plan with company匹配

Job summary

Island Hospitality seeks a Director of Operations in Sunnyvale, CA to supervise Housekeeping and Front Desk, ensuring guest satisfaction and high standards of service and quality. The role requires flexible scheduling and strong leadership to align operations with budgets and forecasts.

You will train staff, manage HR functions, and work with other departments to keep operations running smoothly. Key focus is on delivering exceptional guest experiences, optimizing workflows, and maintaining

Qualifications

• Experience in hotel operations and guest service leadership.
• Ability to supervise multiple departments and manage schedules.
• Strong customer service focus with ability to train staff on service standards.
• Proven ability to handle high-pressure situations and maintain quality.
• Experience with POS and PMS systems is advantageous.

Responsibilities

• Oversee Housekeeping and Front Desk to ensure guest satisfaction.
• Ensure service and product quality standards are met or exceeded.
• Coordinate schedules, budgets, and forecasts for teams.
• Train staff on cash handling, inventories, and receivables procedures.
• Assist check-in/check-out, provide guest information, and handle inquiries.
• Collaborate with other departments to ensure smooth operations.
• Monitor bookings and manage oversell situations with front desk.

Job description

Island Hospitality seeks a Director of Operations in Sunnyvale, CA to supervise Housekeeping and Front Desk, ensuring guest satisfaction and high standards of service and quality. The role requires flexible scheduling and strong leadership to align operations with budgets and forecasts.

You will train staff, manage HR functions, and work with other departments to keep operations running smoothly. Key focus is on delivering exceptional guest experiences, optimizing workflows, and maintaining