Director of Operations - Hospitality & Guest Experience

Island Hospitality Management; Charlotte (NC); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Paid time off

Employee discounts

Wellness program

Job summary

Island Hospitality Management in Charlotte, NC seeks a Guest Services Supervisor to lead front desk operations and ensure outstanding guest experiences. You will train staff, coordinate with departments, manage schedules, and uphold financial controls while guiding a responsive, service-focused team.

The role emphasizes guest satisfaction, staff development, and cross-department collaboration within a busy hotel environment. Excellent communication and problem-solving skills are essential.

Qualifications

• Operate hotel POS and PMS systems.
• Multitask, prioritize, and manage time.
• Effective in handling problems in the workplace.
• Perform well under stress.
• Be available and approachable for guests while delivering excellent guest service.
• Valid Driver's License preferred.

Responsibilities

• Prepare team member schedules aligned with budgets and forecasts.
• Ensure departments meet or exceed guest service expectations.
• Oversee cash, vouchers, inventories, and receivables procedures.
• Recommend local attractions and dining options to guests.
• Assist with check-in/check-out, telephone procedures, and hotel systems.

Skills

Customer service

Team player

Multitasking

Time management

Guest relations

Communication

Tools

Hotel POS System

PMS System

Job description

Island Hospitality Management in Charlotte, NC seeks a Guest Services Supervisor to lead front desk operations and ensure outstanding guest experiences. You will train staff, coordinate with departments, manage schedules, and uphold financial controls while guiding a responsive, service-focused team.

The role emphasizes guest satisfaction, staff development, and cross-department collaboration within a busy hotel environment. Excellent communication and problem-solving skills are essential.