Hotel Operations Director: Flexible Scheduling & Guest Experience

Hampton Inn & Suites Harrison Newark Riverwalk; Harrison (NJ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

HSA & FSA plans available

Dependent care FSA

Identity Theft Protection Insurance

Commuter benefits including transit &

Parking

Pet Insurance

PTO and Payroll Incentives for Annual

Employee Assistance Program

Wellness Subscriptions

Paid Sick and Vacation Time

Family Leave

401(k) Retirement plan - IHM Matches 3

Job summary

Island Hospitality is seeking a Director of Operations to supervise the Housekeeping and Front Desk Departments, ensuring guest satisfaction and quality standards are met. This role may require flexible scheduling to accommodate hotel operations.

The position involves managing staffing, training in controls, coordinating across departments, and guiding overall hotel performance to meet service expectations.

Qualifications

• Ability to operate hotel POS and PMS systems.
• Strong multitasking and time management.
• Excellent guest service with problem-solving mindset.

Responsibilities

• Oversee Housekeeping and Front Desk operations and staff.
• Ensure overall guest satisfaction and product quality standards.
• Prepare staff schedules based on budgets and forecasts.
• Train staff in financial controls for cash, vouchers and inventories.
• Coordinate with other departments to ensure smooth operations.

Skills

POS Systems

PMS Systems

Multitasking

Time management

Guest service

Problem solving

Customer liaison

Tools

POS Systems

PMS Systems

Job description

Island Hospitality is seeking a Director of Operations to supervise the Housekeeping and Front Desk Departments, ensuring guest satisfaction and quality standards are met. This role may require flexible scheduling to accommodate hotel operations.

The position involves managing staffing, training in controls, coordinating across departments, and guiding overall hotel performance to meet service expectations.