Hospitality Operations Director: Guest Experience & Growth

Socket.dev; Harrison (NJ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare benefits (Medical, Dental,

Job summary

Island Hospitality in Harrison, NJ is seeking a Director of Operations to lead Housekeeping and Front Desk, ensuring outstanding guest service, seamless check-in experiences, and adherence to brand standards across all departments.

The role demands flexible scheduling, strong team leadership, and sound financial control, with responsibilities spanning staffing, training, guest inquiries, and coordination with other departments to optimize daily operations and guest satisfaction.

Qualifications

• Ensure that departments achieve or exceed guests' service expectations.
• Prepare team member schedules in accordance with budgets and business forecasts.
• Train staff in cash handling procedures for cash, vouchers, inventories, and receivables and ensure procedures are followed.
• Recommend local attractions and restaurants for guests to visit.
• Inform guests of all hotel services and amenities.
• Assist check-in/check-out, telephone procedures, hotel amenities, and computer systems.
• Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions.
• Work with other departments to ensure operations are running smoothly in tandem with one another.
• Monitor daily bookings to coordinate with the front desk team and guests when the hotel is oversold on specific room types.

Responsibilities

• Oversee Housekeeping and Front Desk operations to ensure guest satisfaction and service quality.
• Maintain brand standards and ensure consistency across departments.
• Coordinate with other teams to optimize daily operations and staffing.

Skills

POS systems

PMS systems

Multitasking

Customer service

Problem solving

Team collaboration

Driver's license

Job description

Island Hospitality in Harrison, NJ is seeking a Director of Operations to lead Housekeeping and Front Desk, ensuring outstanding guest service, seamless check-in experiences, and adherence to brand standards across all departments.

The role demands flexible scheduling, strong team leadership, and sound financial control, with responsibilities spanning staffing, training, guest inquiries, and coordination with other departments to optimize daily operations and guest satisfaction.