Front Desk & Housekeeping Operations Lead

Island Hospitality Management; Philadelphia (Philadelphia County); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

HSA & FSA plans available

Dependent care FSA

Identity Theft Protection Insurance

Commuter benefits

Pet Insurance

PTO and Payroll Wellness

Employee Assistance Program

Wellness Subscriptions

Paid Sick and Vacation Time

Family Leave

401(k) Retirement plan - matches

Job summary

Island Hospitality Management in Philadelphia seeks a Dual Operations Manager to oversee the Housekeeping and Front Desk departments, ensuring guest satisfaction and adherence to service standards. You will coordinate scheduling, training, and interdepartmental operations while focusing on financial controls, inventory, and guest services, with flexible scheduling as needed.

This leadership role requires a proactive, guest-focused professional who can balance budgeting with day-to-day operations

Qualifications

• Ability to operate hotel POS and PMS systems.
• Ability to multitask, prioritize and manage time.
• Highly motivated team player with strong initiative and desire for achievement.
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work well in stressful situations.
• Readily available and approachable for all guests while providing excellent guest service.
• Valid Driver's License is preferred.

Responsibilities

• Supervise Housekeeping and Front Desk to meet guest service expectations.
• Prepare team member schedules in line with budgets and forecasts.
• Train staff in cash handling, inventories, and receivables procedures.
• Coordinate with other departments to ensure smooth operations.
• Monitor bookings and coordinate with front desk when oversold on rooms.

Skills

Customer service

Multitasking

Team player

Problem solving

Stress management

Guest interaction

Valid driver\'s license

Tools

POS systems

PMS systems

Job description

Island Hospitality Management in Philadelphia seeks a Dual Operations Manager to oversee the Housekeeping and Front Desk departments, ensuring guest satisfaction and adherence to service standards. You will coordinate scheduling, training, and interdepartmental operations while focusing on financial controls, inventory, and guest services, with flexible scheduling as needed.

This leadership role requires a proactive, guest-focused professional who can balance budgeting with day-to-day operations