Hotel Operations Director — Guest Experience Leader

Island Hospitality Management; Harrison (NJ); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Healthcare

401(k) Matching

Free room nights

Employee discounts

Wellness program

Paid time off

Job summary

Island Hospitality Management in Harrison, NJ seeks a Director of Operations to oversee the Housekeeping and Front Desk departments and drive guest satisfaction and product quality across the property.

You will manage staffing, scheduling, and training on financial controls, coordinating with other departments to ensure seamless operations. The role requires flexible scheduling to meet business needs.

Qualifications

• Operate hotel POS and PMS systems.
• Multitask and prioritize with competing demands.
• Motivated team player with initiative and achievement drive.
• Effectively handle workplace problems and proactively solve them.
• Work well under stressful situations.
• Be approachable and provide excellent guest service.
• Driver's license preferred.

Responsibilities

• Oversee Housekeeping and Front Desk to meet guest expectations.
• Prepare team schedules aligned with budgets and forecasts.
• Train staff on cash handling, vouchers, inventories and receivables procedures.
• Recommend local attractions and dining options to guests.
• Oversee check-in/check-out and guest services processes.
• Collaborate with other departments to keep hotel operations running smoothly.

Skills

Multi-tasking

Time management

Guest service

Problem solving

Stress management

Customer focus

Driver's license

Tools

Hotel POS systems

PMS systems

Job description

Island Hospitality Management in Harrison, NJ seeks a Director of Operations to oversee the Housekeeping and Front Desk departments and drive guest satisfaction and product quality across the property.

You will manage staffing, scheduling, and training on financial controls, coordinating with other departments to ensure seamless operations. The role requires flexible scheduling to meet business needs.