Dual Operations Manager: Front Desk & Housekeeping

Island Hospitality Management; Pennsylvania; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

Paid Time Off

401(k) Retirement plan

Employee discounts

Job summary

Island Hospitality Management in Pennsylvania seeks a Dual Operations Manager to supervise the Housekeeping and Front Desk Departments, ensuring guest satisfaction and quality standards are met or exceeded.

This on-site role requires flexible scheduling and strong leadership to coordinate across departments, manage staffing, and maintain smooth daily operations while delivering exceptional guest experiences.

Qualifications

• Experience supervising front desk and housekeeping operations.
• Strong leadership and scheduling abilities.
• Excellent guest service and problem-solving skills.

Responsibilities

• Supervise Housekeeping and Front Desk departments to ensure service quality.
• Maintain guest satisfaction and product quality standards.
• Prepare and oversee staff schedules in line with budgets.
• Coordinate with other departments to ensure smooth operations.
• Assist check-in/check-out procedures and guest inquiries.

Skills

Multitasking & time management

Guest service excellence

Team leadership

Problem solving

Communication skills

Flexibility & adaptability

Customer-focused

Tools

Hotel POS systems

PMS systems

Job description

Island Hospitality Management in Pennsylvania seeks a Dual Operations Manager to supervise the Housekeeping and Front Desk Departments, ensuring guest satisfaction and quality standards are met or exceeded.

This on-site role requires flexible scheduling and strong leadership to coordinate across departments, manage staffing, and maintain smooth daily operations while delivering exceptional guest experiences.