IT Supervisor

Crescent Hotels & Resorts; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Crescent Hotels & Resorts is seeking an IT Supervisor to support day-to-day technology at the hotel, ensuring systems, hardware, networks, and security remain reliable and efficient. This hands-on role provides technical support to hotel team members and coordinates with vendors as needed.

You will assist with PMS, POS, guest Wi‑Fi, telephony, workstations, and AV gear, manage user accounts and inventory, and help implement cybersecurity best practices while communicating clearly with

Qualifications

• IT or networking experience in hospitality
• Strong troubleshooting and problem-solving abilities
• Experience in a hotel environment preferred
• Familiarity with Hilton platforms is a plus

Responsibilities

• Provide day-to-day IT support for hotel staff and systems.
• Troubleshoot hardware, software, and network issues.
• Assist with PMS, POS, guest Wi-Fi, telephony, workstations and AV systems.
• Coordinate with vendors and corporate IT for escalations.
• Maintain equipment inventory and implement cybersecurity best practices.

Skills

IT support

Networking

PMS

POS

Cybersecurity

Tools

Windows OS

Cisco hardware

VPN

Job description

A New Team. A New Vision. Endless Opportunities. Join The Blossom Today.

The IT Supervisor is responsible for supporting the day-to-day technology needs of the hotel, ensuring systems, hardware, networks, and technology-related operations remain reliable, secure, and efficient.

This hands-on role provides technical support to hotel team members, troubleshoots hardware and software issues, assists with network and connectivity concerns, maintains computers and technology equipment, and coordinates with vendors and corporate IT resources when additional support is required.

The IT Supervisor will support key hotel technology systems, which may include Property Management Systems (PMS), Point of Sale (POS), guest Wi-Fi, telephone systems, workstations, printers, mobile devices, audiovisual equipment, and other operational technology. The position will also assist with system access, user accounts, equipment inventory, technology installations, upgrades, and cybersecurity best practices.

Working closely with hotel leadership and all operational departments, the IT Supervisor will prioritize technology issues based on business and guest impact and ensure problems are addressed promptly and professionally.

The ideal candidate has previous IT support, systems, networking, or hospitality technology experience with strong troubleshooting and problem-solving abilities. Experience supporting technology within a hotel or hospitality environment is highly preferred, and previous Hilton experience or familiarity with Hilton technology platforms and standards is a plus.

Strong communication, organization, attention to detail, and the ability to explain technical solutions to non-technical users are essential. The successful candidate should also understand the importance of protecting confidential guest, team member, and business information.

Schedule flexibility and occasional after-hours, weekend, or emergency support may be required based on hotel operational needs.

Connect the hotel. Support the team. Power exceptional hospitality.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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