IT Supervisor

The Crescent Hotels Group; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Crescent Hotels & Resorts is seeking an IT Supervisor to support day-to-day technology needs across the hotel. The role involves troubleshooting hardware and software, maintaining devices, and coordinating with vendors to ensure reliable systems for guests and staff.

The ideal candidate has experience in IT support, networking, and cybersecurity best practices within a hotel environment. Hilton familiarity is a plus, and weekend or after-hours support may be required.

Qualifications

• Experience providing IT support in a hospitality environment.
• Familiarity with hotel technology platforms and standards is a plus.

Responsibilities

• Provide day-to-day technical support to hotel team members and troubleshoot hardware and software issues.
• Maintain computers and technology equipment and assist with network connectivity.
• Coordinate with vendors and corporate IT resources for additional support.
• Support key hotel technology systems such as PMS, POS, guest Wi-Fi, telephone systems, workstations, printers, mobile devices, audiovisual equipment.
• Assist with system access, user accounts, inventory, installations, upgrades, and cybersecurity best practices.
• Prioritize technology issues based on business and guest impact and respond promptly.
• Communicate effectively with non-technical users.
• Occasional after-hours or weekend support may be required.

Skills

IT support

Networking

Troubleshooting

Communication

Problem solving

Attention to detail

Job description

Description

A New Team. A New Vision. Endless Opportunities. Join The Blossom Today.

The IT Supervisor is responsible for supporting the day-to-day technology needs of the hotel, ensuring systems, hardware, networks, and technology-related operations remain reliable, secure, and efficient.

This hands-on role provides technical support to hotel team members, troubleshoots hardware and software issues, assists with network and connectivity concerns, maintains computers and technology equipment, and coordinates with vendors and corporate IT resources when additional support is required.

The IT Supervisor will support key hotel technology systems, which may include Property Management Systems (PMS), Point of Sale (POS), guest Wi-Fi, telephone systems, workstations, printers, mobile devices, audiovisual equipment, and other operational technology. The position will also assist with system access, user accounts, equipment inventory, technology installations, upgrades, and cybersecurity best practices.

Working closely with hotel leadership and all operational departments, the IT Supervisor will prioritize technology issues based on business and guest impact and ensure problems are addressed promptly and professionally.

The ideal candidate has previous IT support, systems, networking, or hospitality technology experience with strong troubleshooting and problem-solving abilities. Experience supporting technology within a hotel or hospitality environment is highly preferred, and previous Hilton experience or familiarity with Hilton technology platforms and standards is a plus.

Strong communication, organization, attention to detail, and the ability to explain technical solutions to non-technical users are essential. The successful candidate should also understand the importance of protecting confidential guest, team member, and business information.

Schedule flexibility and occasional after-hours, weekend, or emergency support may be required based on hotel operational needs.

Connect the hotel. Support the team. Power exceptional hospitality.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts