IT Hospitality Specialist

Mt. Washington Pediatric Hospital; Santa Fe (NM); On-site; USD 60,000 - 69,000; Full time

Job summary

Buffalo Thunder Resort & Casino in New Mexico seeks an IT Hospitality Specialist who oversees, maintains, and troubleshoots all technology systems across the property, including hotel operations, event spaces, and back-of-house admin. The role ensures guest connectivity and payment compliance while delivering white-glove service in a fast-paced environment.

Responsibilities include supporting POS systems (Agilysys, Hilton PEP), coordinating with hotel ops and external partners for

Qualifications

• High School Diploma or GED required.
• Associate degree or equivalent preferred.
• Two years POS experience in hospitality or casino/hotel settings.
• Google IT Support, A+, Office 365 certifications are a plus.
• Experience with PEP and Agilysys Client GUI is desirable.

Responsibilities

• Oversees, maintains, and troubleshoots all technology systems across the property, including hotel operations, event spaces, and back-of-house administration.
• Supports Point-of-Sale management systems such as Agilysys, Hilton PEP, and casino CMS.
• Coordinates with Hotel, F&B and Sales to design, install, test, and maintain hardware/software for hospitality systems.
• Provides end-user support for applications and secondary support for POS and related software.
• Monitors system stability and coordinates maintenance schedules and downtime.
• Prepares and maintains a roadmap for configurations and upgrades and is available for on-call duty.

Skills

POS experience 2 years

Excellent customer service

Communication skills

Teamwork

On-call readiness

Education

High School Diploma or GED

Associate degree or equivalent

Google IT Support

A+ Certification

Office 365 Certification

Tools

PEP GUI

Agilysys Client GUI

Agilysys

Job description

• Base Pay $60,000.00 / Year
• Employee Type Full Time - Exempt
• Manage Others No

• Phone [phone]
• Email [e-mail]

JOB PURPOSE:

The IT Hospitality Specialist oversees, maintains, and troubleshoots all technology systems across the property, including hotel operations, event spaces, and back-of-house administration. This role ensures continuous, seamless guest connectivity, and strict payment compliance. The ideal candidate pairs IT troubleshooting fundamentals with a white-glove customer service mindset, resolving technical issues smoothly in a fast-paced hospitality environment.

ESSENTIAL FUNCTIONS:

• Performs analysis and support of Point-of-Sale Management Systems including Agilysys, Hilton PEP, casino CMS, and other related hospitality applications systems;
• Coordinates with Hotel, F&B and Hotel Sales Operations to include internal and external partners regarding the design, development, installation, testing and maintenance of hardware and software related to hospitality systems, including upgrades and installs;
• Provides support to end users with applications usage;
• Provides secondary support to point of sale, software, and applications;
• Monitors and maintains system stability and reacts appropriately to help maintain system availability;
• Communicates and coordinates maintenance schedules and downtime.
• Prepares and maintain a clear road-map for the system showing current configuration and future upgrades and/or configuration changes;
• Be available for on-call duty by working cooperatively with all levels of staff, internal and external;
• Other duties as assigned.

REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

• Must be 21 years of age or older;
• Ability to comprehend the technical and business needs of front of house and back-office staff, especially Hotel and F&B operations; providing support and solutions;
• Possess a general knowledge of Hotel and F&B services within a resort environment;
• Understand the business and system associations with hotel operations;
• Written and oral communications skills and well-presented interpersonal skills;
• Highly self-motivated and keen attention to detail;
• Proven analytical, evaluative and problem-solving abilities;
• Exceptional customer service skills;
• Experience working in a team-oriented, collaborative environment;

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

• High School Diploma or GED;
• Associate degree or equivalent work experience;
• Four years related work experience in a Food and Beverage, Casino/Hotel environment;
• Two years hands on Point-of-Sale Systems (POS) experience;
• Technical Certifications such as Google IT Support, A+, Office 365 are recognized as a plus;
• Application support experience with PEP and Agilysys Client GUI.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Standing-10% /Walking-20% /Sitting-70%; Computer room setting/secluded and segregated.
• Hotel, Casino, and office settings.
• Exposure to cigarette smoke and noise. Exposure to computer systems.
• Lifting and carrying up to 40 lbs.
• Some travel required.
• Required to work weekends and holidays as needed.

DISCLAIMER STATEMENT:

This job description lists the major duties and responsibilities required of the employee. An employee to perform tasks other than those listed to meet business needs.