Hotel Housekeeping Supervisor - Lead Guest Service

Fairmont; Chicago (IL); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across Fairmont & R/R

Special dining and wellness discounts

Added luxuries to enhance experience

Job summary

Fairmont Chicago, Millennium Park is seeking a Housekeeping Supervisor to lead the department and support the team with professional, efficient service. You will coordinate daily operations, ensure standards, and communicate with guests and staff to resolve issues promptly.

The role requires a proactive, detail-oriented supervisor with strong organizational and communication skills, able to handle high-pressure situations while upholding safety and sanitation policies.

Qualifications

• High school diploma or equivalent preferred.
• Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment.
• Experience with Hotel Property Management System, Micros-Fidelio desirable.
• Proactive with a meticulous eye for detail.
• Strong organizational, supervisory and communication skills.
• Able to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Work well in stressful, high-pressure situations.
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed.
• Handle Guest concerns and react quickly, logging and notifying the proper areas.
• Actively participate in daily briefing, daily warm up and department meetings.
• Ensure Room Attendants are informed daily about priorities in their section.
• Follow departmental policies and procedures.
• Report necessary maintenance items.
• Follow all safety and sanitation policies.
• Other duties as assigned.

Skills

Supervisory experience

Guest service

Communication skills

Attention to detail

Ability to work under pressure

Education

High school diploma or equivalent

Tools

Hotel PMS (e.g., Micros-Fidelio)

Job description

Fairmont Chicago, Millennium Park is seeking a Housekeeping Supervisor to lead the department and support the team with professional, efficient service. You will coordinate daily operations, ensure standards, and communicate with guests and staff to resolve issues promptly.

The role requires a proactive, detail-oriented supervisor with strong organizational and communication skills, able to handle high-pressure situations while upholding safety and sanitation policies.