Hotel Housekeeping Lead — Guest Experience Champion

Holiday Inn Exp & Suites MLK West Allis; West Allis (WI); On-site; USD 19,000 - 33,000; Full time

Job summary

Holiday Inn Exp & Suites MLK West Allis is seeking a Housekeeping Supervisor to oversee daily housekeeping operations, ensuring the highest standards of cleanliness in guest rooms, corridors, and public areas.

You will assign tasks, inspect spaces, train staff, and enforce safety and cleanliness protocols while delivering exceptional guest experiences in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of housekeeping experience in a hotel or similar environment.
• 1+ year in a supervisory or team lead role preferred.
• Strong attention to detail and a commitment to cleanliness and order.

Responsibilities

• Supervise and coordinate the work of room attendants, housepersons, and laundry staff.
• Assign daily room and cleaning schedules according to occupancy and staffing levels.
• Inspect guest rooms, corridors, and public areas for cleanliness, maintenance issues, and proper setup.
• Train staff and provide ongoing feedback to improve performance.
• Coordinate with front desk and maintenance to fulfill guest requests and special setups.

Skills

Staff supervision

Detail oriented

Leadership

Communication skills

Education

High school diploma

Hospitality certification

Tools

Housekeeping software

Job description

Holiday Inn Exp & Suites MLK West Allis is seeking a Housekeeping Supervisor to oversee daily housekeeping operations, ensuring the highest standards of cleanliness in guest rooms, corridors, and public areas.

You will assign tasks, inspect spaces, train staff, and enforce safety and cleanliness protocols while delivering exceptional guest experiences in a fast-paced hotel environment.