Housekeeping Manager - Lead Quality & Guest Experience

Marcus Corporation; Milwaukee (WI); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Free meal per shift

Room discounts

Discounts at Marcus venues

Free parking

Theatre coupons

Career growth

Early wage access

Paid time off

Job summary

Marcus Hotels & Resorts' Hilton Milwaukee property is seeking a Housekeeping Manager to lead a busy team and uphold the hotel’s high cleanliness standards. You will oversee housekeeping operations across guest rooms, public areas, and back-of-house spaces, while driving efficiency and guest satisfaction.

The role emphasizes staff development, budgeting, and safety compliance. This salaried, full-time position offers meal benefits, hotel discounts, and opportunities to transfer within Marcus

Qualifications

• Previous housekeeping experience, hotel experience highly desired.
• Ability to prioritize and organize workload to ensure deadlines are met.
• Ability to exercise judgment and implement control over the performance of others.
• Ability to provide clear direction, instruction, and guidance to associates.
• Ability to communicate effectively to associates.

Responsibilities

• Assist in hiring, training, supervising and coaching and counseling the Housekeeping staff.
• Establishes standards of cleanliness for all Housekeeping areas of responsibility.
• Plots direction and long term goals for the Housekeeping Department with the Director of Rooms.
• Controls and analyzes departmental cost to ensure performance against budget.
• Ensures that all designated guestrooms receive service.
• Inspects guestrooms, public and back-of-house areas as assigned and ensures compliance with standards.
• Performs manual duties of associates as necessary to cover temporary staff shortages
• Participates in the promotion of safety and security in assigned areas.
• Promotes excellent guest/associate rapport by reacting promptly, efficiently and courteously to all guest and associate requests

Skills

Housekeeping experience

Workload prioritization

Judgment and control

Leadership and direction

Effective communication

Job description

Marcus Hotels & Resorts' Hilton Milwaukee property is seeking a Housekeeping Manager to lead a busy team and uphold the hotel’s high cleanliness standards. You will oversee housekeeping operations across guest rooms, public areas, and back-of-house spaces, while driving efficiency and guest satisfaction.

The role emphasizes staff development, budgeting, and safety compliance. This salaried, full-time position offers meal benefits, hotel discounts, and opportunities to transfer within Marcus