Housekeeping Supervisor - Holiday Inn Express West Allis

Topbrassdallas; West Allis (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Dreamscape Hospitality in Wisconsin is seeking a Housekeeping Supervisor to oversee daily operations of the housekeeping team, including room attendants, housepersons, and laundry staff. You will assign tasks, inspect spaces, and ensure adherence to hotel standards.

The role emphasizes hands-on leadership, training new staff, managing supplies, and coordinating with front desk for guest readiness, while upholding safety and cleanliness.

Qualifications

• 2+ years of housekeeping experience in a hotel or similar setting.
• 1+ year in a supervisory or team-lead role.
• Strong attention to detail and cleanliness.
• Excellent communication and organizational skills.

Responsibilities

• Supervise and coordinate room attendants, housepersons, and laundry staff.
• Assign daily room cleaning schedules based on occupancy.
• Inspect rooms and public areas for cleanliness and safety.
• Train staff on procedures and safety standards.
• Respond to guest requests and coordinate with front desk.

Skills

Staff supervision

Attention to detail

Leadership

Communication

Education

High School Diploma

Hospitality certification (preferred)

Tools

Housekeeping software

Job description

Description

Job Title: Housekeeping Supervisor

Department: Housekeeping

Reports To: Housekeeping Manager

Position Type: Full-Time

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Position Summary:

The Housekeeping Supervisor is responsible for overseeing the day-to-day activities of the housekeeping team to ensure the highest standards of cleanliness, order, and appearance in guest rooms, public areas, and back-of-house spaces. The role involves assigning tasks, inspecting rooms and facilities, training staff, and ensuring compliance with safety and cleanliness standards. The ideal candidate is detail-oriented, hands-on, and committed to delivering exceptional guest experiences.

Key Responsibilities:

Daily Operations & Staff Supervision

• Supervise and coordinate the work of room attendants, housepersons, and laundry staff.
• Assign daily room and cleaning schedules according to occupancy and staffing levels.
• Monitor progress and ensure tasks are completed on time and according to hotel standards.
• Inspect guest rooms, corridors, and public areas for cleanliness, maintenance issues, and proper setup.

Quality Assurance

Conduct daily room checks to ensure guest rooms meet hotel cleanliness and presentation standards.

Report and follow up on maintenance issues, lost and found items, and room discrepancies.

Ensure all rooms are stocked with the correct supplies and amenities

Training & Development

Assist in training new housekeeping staff on hotel procedures, cleaning techniques, and safety standards.

Reinforce grooming, attendance, and professional behavior expectations.

Provide ongoing feedback and retraining to improve performance and consistency.

Inventory & Supply Management

Monitor usage and inventory of linens, cleaning supplies, and guest amenities.

Report stock shortages to the Executive Housekeeper or order supplies as needed.

Ensure carts, storage rooms, and supply closets are organized and clean.

Guest Interaction & Satisfaction

Respond promptly and professionally to guest requests, special needs, and complaints.

Coordinate with the front desk and maintenance to fulfill guest room readiness and special setups.

Ensure housekeeping staff delivers courteous, efficient service at all times.

Health & Safety Compliance

Enforce proper use of cleaning chemicals and personal protective equipment (PPE).

Maintain adherence to OSHA standards, sanitation requirements, and hotel policies.

Conduct regular safety checks and assist in emergency procedures when needed.

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Compensation

Competitive hourly wage, commensurate with experience.

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.

Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

Requirements

Qualifications:

High school diploma or equivalent; additional certification in hospitality is a plus.

2+ years of housekeeping experience in a hotel or similar environment.

1+ year in a supervisory or team lead role preferred.

Strong attention to detail and a commitment to cleanliness and order.

Excellent communication, organizational, and leadership skills.

Ability to work flexible hours including weekends, holidays, and varying shifts.

Proficient in using housekeeping management systems or mobile task tracking apps is a plus.

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Working Conditions:

Physically demanding position requiring standing, walking, bending, lifting (up to 30 lbs), and exposure to cleaning chemicals.

Must be able to manage time and personnel effectively in a fast-paced environment.