Housekeeping Supervisor - Holiday Inn Express West Allis

Dreamscape Hospitality; Milwaukee (WI); On-site; USD 19,000 - 30,000; Full time

Job summary

Dreamscape Hospitality is seeking a Housekeeping Supervisor to lead the hotel’s housekeeping team and ensure the highest cleanliness and guest satisfaction. This full-time role requires hands-on supervision of room attendants, housepersons, and laundry staff, with attention to safety and standards.

You will organize daily schedules, inspect rooms and areas, train new staff, and liaise with front desk for timely room readiness and special setups. Strong leadership and communication are essential.

Qualifications

• High school diploma or equivalent. Hospitality certification is a plus.
• 1+ year or more in a supervisory or team lead role.

Responsibilities

• Supervise and coordinate the work of room attendants, housepersons, and laundry staff.
• Assign daily room and cleaning schedules according to occupancy and staffing levels.
• Monitor progress and ensure tasks are completed on time and according to hotel standards.
• Inspect guest rooms, corridors, and public areas for cleanliness, maintenance issues, and proper setup.

Skills

Attention to detail

Communication skills

Leadership

Organizational skills

Flexibility

Education

High school diploma or equivalent

Hospitality certification (optional)

Tools

Housekeeping management systems

Mobile task tracking apps

Job description

Description

Job Title: Housekeeping Supervisor

Department: Housekeeping

Reports To: Housekeeping Manager

Position Type: Full-Time

Position Summary

The Housekeeping Supervisor is responsible for overseeing the day-to-day activities of the housekeeping team to ensure the highest standards of cleanliness, order, and appearance in guest rooms, public areas, and back-of-house spaces. The role involves assigning tasks, inspecting rooms and facilities, training staff, and ensuring compliance with safety and cleanliness standards. The ideal candidate is detail-oriented, hands-on, and committed to delivering exceptional guest experiences.

Key Responsibilities

Daily Operations & Staff Supervision

• Supervise and coordinate the work of room attendants, housepersons, and laundry staff.
• Assign daily room and cleaning schedules according to occupancy and staffing levels.
• Monitor progress and ensure tasks are completed on time and according to hotel standards.
• Inspect guest rooms, corridors, and public areas for cleanliness, maintenance issues, and proper setup.

Quality Assurance

• Conduct daily room checks to ensure guest rooms meet hotel cleanliness and presentation standards.
• Report and follow up on maintenance issues, lost and found items, and room discrepancies.
• Ensure all rooms are stocked with the correct supplies and amenities.

Training & Development

• Assist in training new housekeeping staff on hotel procedures, cleaning techniques, and safety standards.
• Reinforce grooming, attendance, and professional behavior expectations.
• Provide ongoing feedback and retraining to improve performance and consistency.

Inventory & Supply Management

• Monitor usage and inventory of linens, cleaning supplies, and guest amenities.
• Report stock shortages to the Executive Housekeeper or order supplies as needed.
• Ensure carts, storage rooms, and supply closets are organized and clean.

Guest Interaction & Satisfaction

• Respond promptly and professionally to guest requests, special needs, and complaints.
• Coordinate with the front desk and maintenance to fulfill guest room readiness and special setups.
• Ensure housekeeping staff delivers courteous, efficient service at all times.

Health & Safety Compliance

• Enforce proper use of cleaning chemicals and personal protective equipment (PPE).
• Maintain adherence to OSHA standards, sanitation requirements, and hotel policies.
• Conduct regular safety checks and assist in emergency procedures when needed.

Compensation

Competitive hourly wage, commensurate with experience.

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.

Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

Requirements

• High school diploma or equivalent; additional certification in hospitality is a plus.
• 2+ years of housekeeping experience in a hotel or similar environment.
• 1+ year in a supervisory or team lead role preferred.
• Strong attention to detail and a commitment to cleanliness and order.
• Excellent communication, organizational, and leadership skills.
• Ability to work flexible hours including weekends, holidays, and varying shifts.
• Proficient in using housekeeping management systems or mobile task tracking apps is a plus.

Working Conditions

Physically demanding position requiring standing, walking, bending, lifting (up to 30 lbs), and exposure to cleaning chemicals.

Must be able to manage time and personnel effectively in a fast-paced environment.