Hotel Hospitality Leader: Assistant General Manager

ARK; Tallahassee (FL); Sur place; USD 46 000 - 50 000; Plein temps

Résumé du poste

ARK in Tallahassee, FL is seeking an Assistant General Manager to support the General Manager in daily hotel operations and guest satisfaction. This hands-on leadership role requires strong team supervision, a service-driven approach, and the ability to maintain brand standards across departments.

This role demands 2+ years in a similar leadership position, knowledge of front office and F&B operations, and experience with budgeting and revenue management.

Qualifications

• 2+ years of experience as an Assistant General Manager or Front Office Manager in a hotel or comparable hospitality environment.
• 1 year of Food & Beverage experience, preferably in a hotel, restaurant, or full-service hospitality operation.
• Strong knowledge of hotel front office operations, guest relations, staff supervision, and daily hotel management.
• Demonstrated leadership, communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced hospitality environment.
• Proficiency in hotel property management systems (PMS), Microsoft Office, and basic financial reporting.
• Ability to work flexible hours, including evenings, weekends, and holidays, as operational needs require.
• Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or a related field; equivalent relevant experience may be considered.
• Experience with budgeting, forecasting, payroll, labor cost control, and revenue management.
• Experience working with branded hotels and maintaining brand quality assurance standards.
• Knowledge of hotel Food & Beverage operations and service excellence programs.

Responsabilités

• Oversee daily hotel operations and ensure all departments operate efficiently and consistently meet brand standards.
• Provide leadership and direction to hotel staff, promoting teamwork, accountability, and a positive work environment.
• Assume the General Manager’s responsibilities when needed to maintain operational continuity.
• Monitor hotel performance, occupancy, guest satisfaction, and overall service quality.
• Ensure compliance with company policies, brand standards, safety procedures, and applicable laws and regulations.
• Oversee front desk operations, reservations, check-in and check-out procedures, and guest relations.
• Handle guest concerns and service recovery situations professionally and promptly.
• Monitor guest feedback and implement improvements to enhance the overall guest experience.
• Ensure accurate billing, cash handling, shift reports, and front office procedures.
• Support front office scheduling, training, and performance management.
• Oversee Food & Beverage operations, including breakfast service, restaurant operations, bar service, and catering, as applicable to the property.
• Ensure food quality, cleanliness, service standards, and guest satisfaction.
• Monitor labor costs, inventory, waste, and departmental expenses.
• Ensure compliance with food safety, sanitation, and applicable alcohol service regulations.
• Work closely with department leaders to maintain efficient and profitable F&B operations.
• Assist with budgeting, forecasting, payroll review, labor management, and expense control.
• Monitor departmental revenue and expenses to support profitability.
• Review daily reports, occupancy levels, revenue performance, and operational results.
• Assist with accounts payable, purchasing, inventory controls, and administrative responsibilities as needed.
• Identify opportunities to improve operational efficiency and financial performance.
• Assist with recruiting, onboarding, training, scheduling, and evaluating hotel employees.
• Coach and mentor team members to encourage professional growth and consistent performance.
• Address employee concerns and performance issues in accordance with company policies.
• Promote a culture of respect, teamwork, accountability, and exceptional service.
• Coordinate with housekeeping and maintenance teams to maintain cleanliness, room readiness, and overall property appearance.
• Conduct routine property inspections to ensure guest rooms, public areas, and facilities meet established standards.
• Follow up on maintenance requests and ensure timely resolution of deficiencies.
• Support emergency procedures, workplace safety, and risk management initiatives.

Connaissances

Leadership

Guest service

Front office operations

Communication

Problem-solving

Budgeting

PMS

Team supervision

Formation

Bachelor’s degree in Hospitality Management

High school diploma or GED

Outils

PMS software

Microsoft Office

Description du poste

ARK in Tallahassee, FL is seeking an Assistant General Manager to support the General Manager in daily hotel operations and guest satisfaction. This hands-on leadership role requires strong team supervision, a service-driven approach, and the ability to maintain brand standards across departments.

This role demands 2+ years in a similar leadership position, knowledge of front office and F&B operations, and experience with budgeting and revenue management.