Hotel Guest Services Manager

Ascent Hospitality; West Lafayette (IN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) match

Paid time off

Insurance options

Team discounts

Recognition programs

Career growth

Supportive leadership

Impact on hotel performance

Job summary

Ascent Hospitality is seeking a hands-on, guest-focused Hotel Guest Services Manager to lead the front desk team at Home2 Suites by Hilton West Lafayette. You will help deliver a welcoming guest experience, support daily hotel operations, and coach a team that makes guests feel at home.

You’ll oversee front desk operations, lead the team, respond to guest feedback, support room revenue goals, and maintain brand standards while ensuring a safe, organized front desk.

Qualifications

• Hotel front desk or guest-service experience; supervisory experience preferred.
• Strong communication, organization, and problem-solving skills.
• A positive, dependable, guest-first approach.
• Comfort working with hotel systems and supporting a flexible hotel schedule.
• Hilton brand experience is a plus.

Responsibilities

• Oversee front desk operations, including check-in, check-out, guest requests, and service recovery.
• Lead, train, schedule, and support front desk team members.
• Respond to guest feedback and help resolve concerns promptly.
• Support room revenue, occupancy, labor, and front office performance goals.
• Maintain Hilton brand standards, accurate records, and a safe, organized front desk.

Skills

Communication

Organization

Problem-solving

Guest-first approach

Flex schedule

Hilton brand experience

Job description

Job Title/Position: Hotel Guest Services Manager

Location: West Lafayette, Indiana

Hotel: Home2 Suites by Hilton

Pay: $20–$24 per hour (negotiable based on experience and qualifications)

• Competitive pay
• Comprehensive benefits package
• 401(k) with employer match
• Paid time off and holiday pay
• Insurance plan options
• Hotel team member discounts
• Employee recognition and appreciation programs
• Career growth and advancement opportunities
• Supportive corporate leadership team
• The opportunity to make a direct impact on hotel performance

Lead the Welcome. Support the Team. Make Every Stay Count.

Ascent Hospitality is seeking a hands-on, guest-focused Hotel Guest Services Manager to lead the front desk team at Home2 Suites by Hilton West Lafayette.

You’ll help deliver a welcoming guest experience, support daily hotel operations, and coach a team that makes guests feel at home.

What You’ll Do:

• Oversee front desk operations, including check-in, check-out, guest requests, and service recovery.
• Lead, train, schedule, and support front desk team members.
• Respond to guest feedback and help resolve concerns promptly.
• Support room revenue, occupancy, labor, and front office performance goals.
• Maintain Hilton brand standards, accurate records, and a safe, organized front desk.

What We’re Looking For:

• Hotel front desk or guest-service experience; supervisory experience preferred.
• Strong communication, organization, and problem-solving skills.
• A positive, dependable, guest-first approach.
• Comfort working with hotel systems and supporting a flexible hotel schedule.
• Hilton brand experience is a plus.

Help guests feel at home and help your team do its best work.

Ascent Hospitality is an Equal Opportunity Employer.