Front Office Manager- Hilton Garden Inn Lexington- Georgetown

Rainmaker Hospitality; Georgetown (KY); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

401(k) retirement plan

Professional development opportunities

Positive and supportive work环境

Job summary

Rainmaker Hospitality is hiring a Guest Services Manager in Georgetown, KY to lead the front desk and guest services team, ensuring smooth operations and exceptional guest experiences. You will supervise check-ins/outs, train staff, monitor service quality, and collaborate with other hotel departments to exceed guest expectations while maintaining safety and cleanliness.

This full-time role requires strong leadership, excellent communication, and the ability to multitask in a fast-paced

Qualifications

• Minimum 2 years of experience in a guest services leadership role.
• Strong leadership and communication skills.
• Able to multitask in a fast-paced hospitality setting.
• Proficient with Microsoft Office and property management systems.
• Flexible to work evenings, weekends and holidays.

Responsibilities

• Lead and schedule a team of guest service agents.
• Oversee front desk operations including check-ins/check-outs.
• Maintain lobby standards, safety, and cleanliness.
• Provide excellent guest service and resolve complaints.
• Monitor inventory and complete daily financial tasks.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Multitasking

Communication

Front desk operations

Tools

Microsoft Office

Property Management Systems

Job description

Introduction:

We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our hotel. The Guest Services Manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations
• Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests
• Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
• Monitor and maintain inventory levels, including ordering and restocking as needed
• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
• Other duties as assigned

Qualifications:

• Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry
• Strong leadership and communication skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and property management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary
• Paid time off
• Medical, dental, and vision insurance
• 401(k) retirement plan (US only), Employer RRSP match (Canada only)
• Professional development opportunities
• Positive and supportive work environment