Guest Services Manager — Front Desk Lead & Growth

Ascent Hospitality; West Lafayette (IN); Presencial; USD 28 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Benefits package

401(k) match

Paid time off

Insurance options

Team discounts

Recognition programs

Career growth

Supportive leadership

Impact on hotel performance

Resumo da oferta

Ascent Hospitality is seeking a hands-on, guest-focused Hotel Guest Services Manager to lead the front desk team at Home2 Suites by Hilton West Lafayette. You will help deliver a welcoming guest experience, support daily hotel operations, and coach a team that makes guests feel at home.

You’ll oversee front desk operations, lead the team, respond to guest feedback, support room revenue goals, and maintain brand standards while ensuring a safe, organized front desk.

Qualificações

• Hotel front desk or guest-service experience; supervisory experience preferred.
• Strong communication, organization, and problem-solving skills.
• A positive, dependable, guest-first approach.
• Comfort working with hotel systems and supporting a flexible hotel schedule.
• Hilton brand experience is a plus.

Responsabilidades

• Oversee front desk operations, including check-in, check-out, guest requests, and service recovery.
• Lead, train, schedule, and support front desk team members.
• Respond to guest feedback and help resolve concerns promptly.
• Support room revenue, occupancy, labor, and front office performance goals.
• Maintain Hilton brand standards, accurate records, and a safe, organized front desk.

Conhecimentos

Communication

Organization

Problem-solving

Guest-first approach

Flex schedule

Hilton brand experience

Descrição da oferta de emprego

Ascent Hospitality is seeking a hands-on, guest-focused Hotel Guest Services Manager to lead the front desk team at Home2 Suites by Hilton West Lafayette. You will help deliver a welcoming guest experience, support daily hotel operations, and coach a team that makes guests feel at home.

You’ll oversee front desk operations, lead the team, respond to guest feedback, support room revenue goals, and maintain brand standards while ensuring a safe, organized front desk.