Front Office Manager - Guest Experience Leader

Ascent-Hospitality-Managemen; West Lafayette (IN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive Pay Rate

401(k) with employer match

Paid time off and holiday pay

Insurance plan options

Employee recognition and appreciation

Career growth and advancement

Supportive corporate leadership

Opportunity to impact hotelPerformance

Job summary

Ascent Hospitality is seeking a hands-on Front Office Manager to lead the front desk team at Home2 Suites by Hilton West Lafayette. You will drive a welcoming guest experience, support daily hotel operations, and coach a team that makes guests feel at home.

Responsibilities include overseeing check-in/out, leading and training staff, addressing guest feedback promptly, and supporting revenue and occupancy goals while maintaining Hilton standards and safe, organized front desk operations.

Qualifications

• Front desk or guest-service experience; supervisory experience preferred.
• Strong communication, organization, and problem-solving skills.
• Experience with hotel systems and flexible schedule.

Responsibilities

• Oversee front desk operations, including check-in, check-out, guest requests, and service recovery.
• Lead, train, schedule, and support front desk team members.
• Respond to guest feedback and help resolve concerns promptly.
• Support room revenue, occupancy, labor, and front office performance goals.
• Maintain Hilton brand standards, accurate records, and a safe, organized front desk.

Skills

Communication

Organization

Problem-solving

Guest service

Leadership

Tools

PMS (Property Management System)

Job description

Ascent Hospitality is seeking a hands-on Front Office Manager to lead the front desk team at Home2 Suites by Hilton West Lafayette. You will drive a welcoming guest experience, support daily hotel operations, and coach a team that makes guests feel at home.

Responsibilities include overseeing check-in/out, leading and training staff, addressing guest feedback promptly, and supporting revenue and occupancy goals while maintaining Hilton standards and safe, organized front desk operations.