Front Desk Manager

Superhost Hospitality Management LLC; Fort Wayne (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Leadership development

Wellness program

On-demand pay

Travel discounts

Growth opportunities

Culture Committee

Job summary

Superhost Hospitality - Home2 Suites by Hilton Fort Wayne South is seeking a Front Desk Manager to lead our front desk team and ensure smooth, guest‑centered service across all shifts.

You will oversee check‑in/check‑out, reservations, and guest interactions; implement policies to boost efficiency; collaborate with housekeeping and sales; and contribute to planning and budgeting for the property. This role demands strong leadership and a commitment to outstanding guest experiences.

Qualifications

• Strong leadership and team management skills.
• Experience in hotel management or related work.
• Able to solve problems and make effective decisions.
• Committed to providing excellent guest experiences.

Responsibilities

• Lead and manage the front desk team to provide exceptional guest services.
• Oversee daily operations including check-in/check-out, reservations, and guest interactions.
• Implement and maintain front desk policies and procedures to optimize efficiency.
• Collaborate with other departments to enhance hotel operations.
• Handle escalated guest inquiries and resolve issues promptly.
• Contribute to strategic planning and budget management.

Skills

Leadership

Team management

Hotel management

Problem solving

Communication

Interpersonal skills

Organizational skills

Job description

Description

Front Desk Manager

Superhost Hospitality - Home2 Suites by Hilton Fort Wayne South

As a Front Desk Manager, you will be a key player in ensuring the smooth and efficient operation of our front desk services, contributing to the overall success of our establishment.

Key Responsibilities

• Leading and managing the front desk team to provide exceptional guest services.
• Overseeing daily operations, including check-in/check-out processes, reservations, and guest interactions.
• Implementing and maintaining front desk policies and procedures to optimize efficiency.
• Collaborating with other departments to enhance overall hotel operations.
• Handling escalated guest inquiries and resolving issues promptly to ensure guest satisfaction.
• Contributing to strategic planning and budget management.

Requirements

• Strong leadership and team management skills.
• Experience in hotel management or related work.
• Able to solve problems and make effective decisions.
• Committed to providing excellent guest experiences.

Additional Requirements

• Previous experience in a managerial role within the hospitality industry is required.
• Availability for varying shifts, including weekends and holidays.
• Strong organizational, communication, and interpersonal skills.

What to Expect in Your First Few Months

You will work closely with the Assistant General Manager and other department heads, gaining insights into the hotel's operations, culture, and standards. You'll actively contribute to the overall success of the hotel while participating in strategic planning and team development.

The Perks of Working for Us

• Superhost is a growing hospitality management company, and we promote from within whenever possible. You’ll have opportunities to learn new skills, take on new responsibilities, and grow into bigger roles over time.
• Comprehensive benefits package, including health, dental, vision, and 401(k) for eligible positions.
• Exclusive travel discounts at our hotel partners and franchises worldwide.
• Participation in our Wellness program to support your overall well-being.
• On-demand pay opportunities for instant access to earnings between paychecks.
• Access to a leadership development program and diverse growth opportunities.
• Inclusive work culture with the chance to be part of our Culture Committee, contributing to a positive and diverse workplace environment.

Superhost Hospitality is an equal opportunity employer, fostering an inclusive and diverse workplace.

About Superhost Hospitality

People Focused. Performance Driven.

With over 40 years of experience in the hospitality industry, Superhost Hospitality is committed to excellence and doing the right thing for our guests, our teams, and our communities. Our portfolio of hotels, partnered with leading brands, is built on consistent service and strong performance. We focus on creating great guest experiences, building loyal teams, and supporting the growth of our people. We believe in developing talent, promoting from within, and providing opportunities for long-term career success.

Join Superhost Hospitality and be part of a team where people come first and great service drives everything we do.