Hotel Guest Service Representative

ARK; Cheyenne (WY); On-site; USD 22,000 - 23,000; Full time

Job summary

ARK is seeking an enthusiastic hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure an excellent experience for every guest.

Strong communication, calm under pressure, and a team-oriented mindset are essential. The role partners with housekeeping and reservations and offers $16–$17 per hour in Cheyenne, with typical evening and weekend shifts.

Qualifications

• Comfortable taking telephone calls and mitigating stressful situations.
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.

Responsibilities

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Mitigate customer complaints as needed
• Bookkeeping: keep accurate records of all hotel guest account information
• Communicate with housekeeping to make sure guest rooms are ready

Skills

Customer service

Communication

Time management

Interpersonal skills

Phone handling

Education

High school diploma or GED

Tools

Microsoft Office

Reservation systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment,

Compensation

$16 - $17 hourly

Qualifications

• Comfortable taking telephone calls and mitigating stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Must have graduated high school, received a GED or equivalent
• Working knowledge of Microsoft Office and reservation management systems

Responsibilities

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Mitigate customer complaints as needed
• Bookkeeping: keep accurate records of all hotel guest account information
• Communicate with housekeeping to make sure guest rooms are ready