Hotel Front Desk Attendant

ARK; Eagan (MN); On-site; USD 19,000 - 28,000; Full time

Job summary

ARK in Minnesota is seeking a friendly hotel front desk agent to welcome guests, manage accounts, and ensure a smooth stay. You will check guests in and out, provide keys, and handle reservations with care.

The role emphasizes top-notch customer service, calm handling of phone calls, and coordination with housekeeping to prepare rooms. A high school diploma or GED is required, and hospitality experience is preferred.

Qualifications

• High school diploma or GED required or equivalent.
• 1 year of hospitality experience preferred.
• Strong customer service and interpersonal skills.
• Ability to manage guest accounts and bookings accurately.
• Comfortable handling telephone calls and stressful situations.

Responsibilities

• Greet guests and check them in and out, issuing correct keys and room numbers.
• Maintain accurate guest account information in the system.
• Handle incoming calls and process room bookings and inquiries.
• Coordinate with housekeeping to ensure rooms are ready for guests.
• Assist guests with requests such as rates, amenities, and rewards programs.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Telephone etiquette

Microsoft Office

Reservation management systems

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Compensation

$17 hourly

Qualifications

• Working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school graduate, GED recipient, or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Comfortable taking telephone calls and mitigating stressful situations

Responsibilities

• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Mitigate customer complaints as needed
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers