Hotel Guest Service Captain | Valet Lead

townepark; Miami Beach (FL); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine

401k retirement plan

Job summary

The Guest Service Captain at Towne Park orchestrates the guest experience alongside teammates to meet service standards. Under the Account Manager, they handle coordination, light administration, and troubleshooting when on-site managers are unavailable.

This role is not a supervisor but may involve escalating urgent issues and guiding colleagues as needed. Compensation includes an hourly base pay with potential tips, plus schedule flexibility and standard employee benefits where applicable.

Qualifications

• Exhibits a pleasant, friendly, professional demeanor.
• Delivers aggressive hospitality and welcomes guests.
• Effectively communicates with guests and colleagues.

Responsibilities

• Greet guests within 30 seconds of arrival.
• Explain parking and retrieval procedures to guests.
• Assist with bell services, directions, taxis, and inquiries.
• Ensure knowledge of site facilities, rates, and attractions.

Skills

Guest service

Hospitality

Communication

Teamwork

Tools

Phone etiquette

Room presentation

Job description

The Guest Service Captain at Towne Park orchestrates the guest experience alongside teammates to meet service standards. Under the Account Manager, they handle coordination, light administration, and troubleshooting when on-site managers are unavailable.

This role is not a supervisor but may involve escalating urgent issues and guiding colleagues as needed. Compensation includes an hourly base pay with potential tips, plus schedule flexibility and standard employee benefits where applicable.