Hotel Guest Service Agent / Front Desk

Peachtree Group Hospitality Management; McKinney (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

AC Hotel McKinney seeks a Guest Service Agent to warmly welcome guests, handle check-ins and check-outs, verify and adjust billing, and assist with reservations and requests in a friendly, professional manner.

The role emphasizes anticipating guest needs, delivering exceptional service, and upholding brand standards to ensure guest satisfaction and loyalty.

This position is supported by Peachtree Group's comprehensive benefits and commitment to work‑life balance.

Responsibilities

• Process check-ins and check-outs
• Secure payment and verify/adjust billing
• Assist guests with reservations and requests
• Adhere to brand standards and maintain high service levels
• Anticipate guest needs and provide timely, friendly service

Job description

The Guest Service Agent at the AC Hotel McKinney is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.