Front Desk Agent

Peachtree Group; Baltimore (MD); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability and life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group, located in Baltimore, Maryland, is hiring a Guest Service Agent to ensure a smooth check-in/out process, handle billing, and assist guests with their needs. This role emphasizes high-quality service and aims to exceed guest expectations through exceptional support.

Benefits include medical, dental, vision, disability, life insurance, and a 401(k) match. The company also offers Paid Holidays and Time Off, along with access to an Employee Assistance Program.

Responsibilities

• Process check-ins and check-outs accurately.
• Secure payments and verify billing information.
• Assist guests with reservations and requests.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.