Front Desk Agent

Peachtree Group; Lindale (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group is seeking a friendly Guest Service Agent in Lindale, TX to handle check-ins/outs, process payments, verify billing, and assist guests with reservations and requests. You will uphold brand standards and provide timely, high-quality service.

The role emphasizes anticipating guest needs, delivering creative solutions, and contributing to a welcoming experience for all guests while supporting team goals and efficiency.

Qualifications

• Hospitality/guest services experience preferred.
• Strong communication and problem-solving skills required.

Responsibilities

• Handle check-ins and check-outs in a friendly, professional manner.
• Process payments and verify billing accuracy.
• Assist guests with reservations and special requests.
• Maintain high standards of service to ensure guest satisfaction.

Skills

Customer service

Effective communication

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.