Front Desk Agent

Peachtree Group Hospitality Management; Lindale (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management in Lindale, TX is hiring a Guest Service Agent to welcome guests, manage check-ins/outs, and handle reservations with a friendly, professional approach.

You will secure payments, verify guest billing, and resolve requests while upholding brand standards and quality.

The role offers a strong benefits package including medical/dental/vision, 401(k) match, paid holidays and time off, plus an Employee Assistance Program.

Qualifications

• Guest services experience or strong customer service skills preferred.
• Ability to communicate clearly and professionally.
• Experience handling payments and billing reconciliation is a plus.
• Experience assisting guests with reservations and requests is beneficial.

Responsibilities

• Process check-ins and check-outs.
• Secure and verify guest payments.
• Verify and adjust guest billing as needed.
• Assist guests with reservations and requests in a friendly, timely manner.

Skills

Guest service

Communication

Billing & payments

Reservation support

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Preferred

Marriott experience preferred but not required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.