Hotel Guest Service Agent

Hampton Inn & Suites Vero Beach; Vero Beach (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee assistance program

Employee fund

Job summary

Hampton Inn & Suites Vero Beach is seeking a Guest Service Agent to handle check-ins/outs, secure payments, verify and adjust billing, and assist guests with reservations and requests with a friendly, professional approach.

In this role you will anticipate guest needs, uphold brand standards, and deliver efficient service in a fast-paced environment, contributing to a positive stay for every guest.

This position offers career growth and comprehensive benefits for full-time team members.

Responsibilities

• Process check-ins and check-outs
• Secure payment and verify billing
• Assist guests with reservations and requests
• Provide friendly, professional service while upholding brand standards

Job description

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.