Hotel Guest Service Agent

Peachtree Group Hospitality Management; Vero Beach (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) matching

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

Peachtree Group Hospitality Management is seeking a friendly Guest Service Agent to assist guests with check-ins and check-outs, verify payments and reservations, and respond to requests with professionalism. The role emphasizes high standards of service and adherence to brand requirements while creating a smooth, welcoming experience for every guest.

You will uphold service quality, anticipate guest needs, and resolve issues promptly, contributing to guest satisfaction and loyalty.

Job description

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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