VIP Guest Services Specialist - Premium Perks & Growth

Atlantis Casino Resort Spa

Reno (NV)

On-site

USD 19,000 - 30,000

Full time

7 days ago

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Benefits offered by this job

Comprehensive benefits (medical, dent,

Vision coverage

Supplemental coverage

401K retirement savings plan + match

Tuition Reimbursement Program

Paid Vacation

Holiday Pay

Weekly Resort Prizes

Free daily meal

Internal Advancement

Job summary

Atlantis Casino Resort Spa in Reno, NV is hiring a VIP Services Representative to provide premier check-in/out and collaborate with Casino Hosts on guest functions, including hotel stays, transportation, and event bookings.

The role emphasizes a guest-first attitude, professional appearance, and teamwork within a busy casino-hotel setting. Familiarity with Infor and Microsoft Office is a plus; Nevada Gaming Registration is required.

Qualifications

Must be 21 years or older.
Nevada Gaming Registration Required.
Nevada Alcohol Awareness Card Required.
Front desk experience preferred.
Computer proficiency—Infor, Microsoft Office, and Outlook a plus.
Ability to use and maintain a cash drawer.
Guest-oriented work ethic and personalized service.
Bilingual a plus.

Responsibilities

Check the guest in and out of the hotel.
Review guest pay folios to settle the balance when necessary.
Learn new software programs to improve guest service.
Assist Management and Casino Hosts with guest events, hotel, restaurant, and spa/salon reservations.
Maintain a clean and safe work environment.
Answer phones promptly to maintain VIP service.
Stock the VIP bar, cabinets, and desks at opening, during, and closing.
Support the department to foster a prosperous and friendly work environment.