Spa Concierge & Guest Experience Specialist

Grand Sierra Resort; Reno (NV); On-site; USD 19,286 - 30,307; Full time

Job summary

Grand Sierra Resort in Reno, NV is seeking a Spa Guest Services Team Member to greet guests, answer inquiries, schedule appointments, and process transactions with accuracy.

You will assist treatment staff, help with spa preparation and cleanup, monitor guest safety and comfort, maintain locker rooms, and provide friendly, professional service across all shifts, including holidays, nights, and weekends.

Qualifications

• Exceptional oral and written communication skills.
• Interpersonal skills to deal with guests and team members at all levels of the company.
• Possess a strong attention to detail, time management, and organizational skills.
• Ability of complex reading, writing, math, and task completion skills is required.
• Must have the following skills: clerical, coordination, instructing, precision working, following instructions, memorization, problem solving, and decision making.
• Flexible working all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 18 years of age.

Responsibilities

• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction. Relay accurate information to guests.
• Ensure that all guests are on time for their treatments by communicating where to wait and by locating them throughout the spa prior to their service.
• Follow through on guest requests and needs completing all necessary communications.
• Assist treatment staff with spa treatment preparation and clean up as needed.
• Monitor guests’ safety and comfort while using the spa facilities.
• Register guests by inputting information into computer and assigning appointments. Settle and check out guest’s accounts by inputting method of payment into computer and finalizing transactions.
• Answer calls, process requests and schedule appointments for guests with emphasis on accuracy as well as upselling. Follow-up on calls to maintain proper communications with guests, departmental staff, and management staff.
• Assist guests in locker room areas ensuring items are stocked, organized, and area is clean.
• Any other duties as assigned within the scope of this position.

Skills

Oral communication

Written communication

Interpersonal skills

Attention to detail

Time management

Organizational skills

Multi-tasking

Job description

Grand Sierra Resort in Reno, NV is seeking a Spa Guest Services Team Member to greet guests, answer inquiries, schedule appointments, and process transactions with accuracy.

You will assist treatment staff, help with spa preparation and cleanup, monitor guest safety and comfort, maintain locker rooms, and provide friendly, professional service across all shifts, including holidays, nights, and weekends.