Hotel GM: Lead Guest Experience & Profit

TPG Hotels and Resorts; Wilmington (NC); On-site; USD 75,000 - 140,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k)

Paid Time Off

Employee Assistance Program

Hotel Discounts

Job summary

TPG Hotels and Resorts is hiring a General Manager for a Springhill Suites in Wilmington, North Carolina. You will oversee all hotel operations, lead a team, manage guest satisfaction, and drive financial performance to meet brand standards.

Responsibilities include staffing, budgeting, revenue management, and collaborating with sales and engineering to maintain safety and quality. The ideal candidate has extensive hotel leadership experience and a proven track record in P&L management and guest

Qualifications

• Bachelor's degree in Hospitality Management or Business Administration.
• Several years of hotel management experience with increasing responsibilities.
• Proven track record of improving financial performance, guest satisfaction, and revenue.
• Strong leadership, communication, and team-building skills.

Responsibilities

• Provide strong leadership to hotel staff and set performance expectations.
• Develop strategies to enhance employee engagement and teamwork.
• Ensure exceptional guest service and respond to feedback.
• Develop and manage annual budget and maximize revenue through pricing and upselling.
• Collaborate with sales and marketing to grow occupancy and revenue.

Skills

Leadership

P&L management

Guest satisfaction

Budgeting

Education

Bachelor's degree in Hospitality Management

Job description

TPG Hotels and Resorts is hiring a General Manager for a Springhill Suites in Wilmington, North Carolina. You will oversee all hotel operations, lead a team, manage guest satisfaction, and drive financial performance to meet brand standards.

Responsibilities include staffing, budgeting, revenue management, and collaborating with sales and engineering to maintain safety and quality. The ideal candidate has extensive hotel leadership experience and a proven track record in P&L management and guest