Hotel Assistant GM: Lead Guest Experience & Growth

Spring-Hill-Suites; Charlotte (NC); On-site; USD 46,000 - 48,000; Full time

Benefits offered by this job

Fully-paid health insurance after 3 yr

Dental

Vision

Paid time off

Life insurance

401K match

Job summary

SpringHill Suites UNCC in Charlotte, NC, is seeking an Assistant General Manager to oversee hotel operations, uphold brand standards, and drive guest satisfaction and profitability. Salary ranges from $46,000 to $48,000 annually, with comprehensive benefits and corporate support.

The role emphasizes leadership, training, and revenue optimization in a busy hotel environment. Qualified candidates will have at least 3 years of hotel supervisory experience, Marriott-brand familiarity, and strong

Qualifications

• At least 3 years of hotel supervisory or management experience.
• Experience with Marriott brands preferred.
• Ability to lead and develop staff and ensure guest service excellence.

Responsibilities

• Provide vision for staff and promote brand standards.
• Interview, hire and onboard new staff to meet guest service expectations.
• Ensure training for new hires and ongoing development for all associates.
• Schedule staff to balance service levels with profitability.
• Fill in as needed to cover staffing gaps and surges.
• Coach and mentor staff to improve associate satisfaction.

Skills

Hotel supervisory experience

Marriott brand experience

People management

Customer service focus

Tools

Property management system (PMS)

Job description

SpringHill Suites UNCC in Charlotte, NC, is seeking an Assistant General Manager to oversee hotel operations, uphold brand standards, and drive guest satisfaction and profitability. Salary ranges from $46,000 to $48,000 annually, with comprehensive benefits and corporate support.

The role emphasizes leadership, training, and revenue optimization in a busy hotel environment. Qualified candidates will have at least 3 years of hotel supervisory experience, Marriott-brand familiarity, and strong