General Manager

TPG Hotels & Resorts; Wilmington (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

Identity Theft Protection

Flexible Spending Accounts

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Amazing hotel discounts

Job summary

TPG Hotels and Resorts is seeking a General Manager for a Springhill Suites in Wilmington, NC to lead the hotel's operations, guest satisfaction, and financial performance.

You will develop strategies with department heads, manage budget and revenue, ensure compliance, and drive guest experience and team engagement.

Join a national hospitality operator focused on guest service, profitability, and professional growth within a dynamic Wilmington property.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Proven experience managing hotel operations and revenue performance.
• Strong leadership, communication, and strategic planning skills.
• Track record of improving guest satisfaction and profitability.

Responsibilities

• Provide strong leadership to hotel staff and departments.
• Recruit, train, and evaluate department heads.
• Develop strategies to increase occupancy and revenue.
• Ensure exceptional guest service and quick issue resolution.
• Develop and manage annual budget and cost controls.
• Prepare regular reports for owners and management.

Skills

Leadership

Guest service

Budgeting

Revenue management

Team management

Strategic planning

Education

Bachelor's degree in Hospitality Management

Job description

TPG Hotels and Resorts is hiring a General Manager for a Springhill Suites in Wilmington, NC

Become Part of the TPG Hotels, Resorts & Marinas Team......

TPG Hotels, Resorts & Marinas is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.

Job Overview:

The General Manager is responsible for the overall management and operation of the hotel, ensuring a high level of guest satisfaction, financial success, and adherence to brand and company standards. This role requires effective leadership, strategic planning, and strong operational skills to achieve the hotel's goals and objectives.

What You'll be Doing:

• Leadership and Management:
• Provide strong leadership to the hotel staff, fostering a positive and productive work environment.
• Recruit, train, and manage department heads and staff, setting performance expectations and conducting regular performance reviews.
• Develop and implement strategies to enhance employee engagement and promote teamwork.
• Guest Experience:
• Ensure exceptional guest service by setting and maintaining high service standards throughout the hotel.
• Respond promptly and effectively to guest feedback, resolving issues and ensuring guest satisfaction.
• Monitor guest reviews and ratings, implementing improvements as needed.
• Financial Management:
• Develop and manage the hotel's annual budget, monitoring financial performance and implementing cost‑saving measures.
• Maximize revenue through effective pricing strategies, sales initiatives, and upselling opportunities.
• Review P&L and other financial reports to make informed decisions and achieve profitability goals.
• Sales and Marketing:
• Collaborate with the sales and marketing teams to develop and implement strategies to increase occupancy and revenue.
• Identify new business opportunities, partnerships, and promotional activities to attract and retain guests.
• Maintenance and Facilities:
• Partner with Engineering team to maintain the physical condition of the hotel, ensuring proper upkeep and adherence to safety standards.
• Oversee maintenance, repairs, and renovations are being completed as scheduled and necessary.
• Compliance and Regulations:
• Ensure the hotel complies with all local, state, and federal regulations, including health and safety standards, as well as company and brand standards.
• Stay up-to-date with industry trends, changes in regulations, and best practices.
• Reporting:
• Prepare regular reports for the hotel's owners or corporate management, detailing financial performance, operational updates, and strategic plans.

Skills and Abilities:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field
• Several years of experience in hotel management or related roles, with progressively increasing responsibilities.
• Verifiable history of leading a hotel to success in terms of financial performance (P&L), guest satisfaction (branded hotel GSS or similar scores), and revenue performance (STAR)Track record of employment stability
• Thorough understanding of budget creation and implementation
• Professional references from within the hospitality industry
• Organized, goal oriented, self‑motivated, and energetic with a strong desire to achieve success
• Ability to drive GOP, Flow thru and NOI per key.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.