Hotel General Manager: Lead Guest Experience & Growth

Tharaldson Hospitality; Lake Forest (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Performance-based bonus

Daily pay

Hotel discounts

Benefits: Medical, Dental, Vision, 401

Paid vacation

Job summary

Tharaldson Hospitality Management is seeking a General Manager for SpringHill Suites Lake Forest, CA. The role leads hotel operations, drives guest satisfaction, and manages financial performance with a hands-on leadership style.

The ideal candidate will have proven GM experience in select-service or extended-stay hotels, strong team development skills, and the ability to drive budgets and brand compliance while delivering an exceptional guest experience.

Qualifications

• Minimum of 1 year of Hotel General Manager experience in a Select Service or Extended Stay hotel.
• Strong leadership, communication, and team development skills.
• Experience managing hotel financials, budgets, labor costs, and operational performance.
• Knowledge of scheduling, inventory management, purchasing, and payroll.
• Valid driver's license with reliable transportation.
• Flexible schedule, including evenings, weekends, and holidays as business needs require.

Responsibilities

• Lead all aspects of hotel operations to maximize guest satisfaction, associate engagement, and financial performance.
• Recruit, train, coach, and develop a high-performing hotel team.
• Ensure compliance with all company policies, franchise standards, and operating procedures.
• Manage labor, expenses, and operating budgets while maintaining profitability.
• Monitor key performance metrics and implement strategies to improve results.
• Foster a culture of outstanding guest service and promptly resolve guest concerns.
• Maintain exceptional cleanliness, safety, and property appearance standards.
• Oversee scheduling, payroll, inventory, purchasing, and daily financial reporting.
• Build relationships within the local community and actively participate in sales and marketing initiatives.
• Partner with the Area Director to develop budgets, business plans, and operational strategies.
• Ensure accurate completion of administrative tasks, audits, banking, and reporting requirements.
• Be available to respond to operational needs as required.
• All other duties as assigned.

Skills

Hotel GM experience

Leadership

Budgeting & finance

Scheduling & payroll

Communication & team development

Flexible schedule

Education

Associate degree or higher in Hospitality or Business

Job description

Tharaldson Hospitality Management is seeking a General Manager for SpringHill Suites Lake Forest, CA. The role leads hotel operations, drives guest satisfaction, and manages financial performance with a hands-on leadership style.

The ideal candidate will have proven GM experience in select-service or extended-stay hotels, strong team development skills, and the ability to drive budgets and brand compliance while delivering an exceptional guest experience.