Hotel General Manager: Lead Team & Guest Experience

CROWN HOTEL & TRAVEL MANAGEMENT LLC; Leland (NC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Insurance (Medical, Dental and Vision)

Supplemental Insurance

Enhanced Paid Time Off (PTO) Plan

Paid Training

Fantastic Company Culture

Job summary

Crown Hotel & Travel Management, LLC in Leland, NC is seeking a General Manager to lead the front-office team and oversee daily operations of the hotel. This full-time role emphasizes staff leadership, guest service standards, and cost controls.

The GM will hire, train, schedule, monitor payroll, and ensure brand standards while coordinating with other departments. Strong communication, organizational skills, and experience with IHG/OPERA are highly valued.

Qualifications

• IHG and/or OPERA experience preferred.
• Front office supervisory/management experience in hotels required.
• Minimum 1 year of customer service experience.
• Branded hotel experience required.
• Ability to read and interpret safety and operating instructions.
• Ability to use a moderately complex computer system.
• Strong written and verbal communications in English.
• Knowledge of safety and security policies for guests and property.
• Excellent organization and time management.
• Proficient with Word and Excel.

Responsibilities

• Hires, trains and supervises hotel team, with front desk focus.
• Maintains hotel standards set forth by brand and management.
• Assists with scheduling, billing and accounts receivable.
• Plans and coordinates daily activities to meet service standards.
• Monitors payroll budget to control labor costs.
• Handles guest complaints and resolves issues.
• Interacts with guests and provides travel directions.
• Inputs and retrieves information for Front Office reports.
• Conducts Front Office staff meetings and training.
• Coordinates with department heads for smooth operation.
• Enforces safety regulations and hotel policies.
• Allocates duties and shifts to staff.
• Greet VIP guests when possible.
• Reviews group resumes, event schedules and staffing.
• Prepares weekly schedules and adjusts for occupancy.
• Reviews payroll reports.
• Reports maintenance issues and follows up.

Skills

IHG/OPERA experience

Front office supervisory/management

Customer service

Branded hotel experience

Policy & safety knowledge

Moderately complex computer systems

Communication skills

Organizational skills

English proficiency

Payroll budgeting

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Crown Hotel & Travel Management, LLC in Leland, NC is seeking a General Manager to lead the front-office team and oversee daily operations of the hotel. This full-time role emphasizes staff leadership, guest service standards, and cost controls.

The GM will hire, train, schedule, monitor payroll, and ensure brand standards while coordinating with other departments. Strong communication, organizational skills, and experience with IHG/OPERA are highly valued.