Hotel General Manager: Lead Teams, Elevate Service & Profit

Concord Hospitality Enterprises; Wilmington (NC); On-site; USD 116,000 - 131,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k) with company match

Tuition assistance

Discounted hotel stays

Training and career development

Job summary

Concord Hospitality is seeking an experienced General Manager to lead a dynamic hotel team in Wilmington, NC. You will manage daily operations, ensure brand standards, and guide the leadership team toward exceptional guest experiences.

This role requires strong budgeting, hiring, mentoring, and networking with city officials and owners. You will drive financial results, maintain a positive workplace, and uphold Concord’s values of Quality, Integrity, and Community.

Qualifications

• Proven experience as a General Manager in select service hotel operations.
• Strong sales and networking skills with a track record of driving financial results.
• Excellent leadership abilities, including hiring, mentoring, and team motivation.
• Organized, detail-oriented, and results-driven.

Responsibilities

• Hire, mentor, and lead a passionate team aligned with company values.
• Oversee hotel operations, ensuring brand standards and training are met.
• Manage budgets, supplies, and deadlines to achieve financial targets.
• Represent the hotel in networking with city officials and community stakeholders.
• Drive guest satisfaction scores (GSS) through effective leadership and service excellence.
• Foster a positive work environment that rewards and recognizes team achievements.

Skills

General Manager experience

Leadership

Budget management

Sales & networking

Hotel operations

Job description

Concord Hospitality is seeking an experienced General Manager to lead a dynamic hotel team in Wilmington, NC. You will manage daily operations, ensure brand standards, and guide the leadership team toward exceptional guest experiences.

This role requires strong budgeting, hiring, mentoring, and networking with city officials and owners. You will drive financial results, maintain a positive workplace, and uphold Concord’s values of Quality, Integrity, and Community.