Hotel GM: Lead Guest Experience & Growth

Western States Lodging and Management; Mesa (AZ); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

401(k) with company match

Hotel discounts at WS LoD&M properties

Medical, Dental, Vision insurance + Hs

Job summary

Western States Lodging & Management seeks a General Manager at Springhill Suites Mesa Gateway to lead daily operations, drive guest satisfaction, and grow revenue. You will steer sales efforts, develop marketing and revenue strategies, and ensure brand standards across the property.

The role requires 3-5 years of hotel leadership, strong financial acumen, and a proven ability to manage teams, balance budgets, and build partnerships to maximize occupancy and profitability.

Qualifications

• 3-5 years of progressive hotel leadership experience, preferably as a General Manager or Assistant General Manager.
• Proven success in hotel sales, business development, and revenue growth.
• Strong financial acumen with experience managing P&L statements, budgets, forecasts, and operational performance.
• Demonstrated ability to lead, motivate, and develop high-performing hospitality teams.
• Strategic mindset with the ability to balance operational excellence and long-term business growth.
• Excellent communication, negotiation, relationship-building, and problem-solving skills.

Responsibilities

• Oversee all hotel operations to ensure exceptional guest experiences, operational efficiency, and brand compliance.
• Drive revenue growth through proactive sales efforts, business development, and strategic partnerships.
• Develop and execute sales, marketing, and revenue strategies to maximize occupancy, ADR, RevPAR, and market share.
• Analyze financial performance, market trends, and competitive data to identify opportunities for growth.
• Manage budgets, P&L performance, forecasting, expenses, and financial controls to maximize profitability.
• Recruit, coach, and develop a high-performing team while fostering a positive, accountable workplace culture.
• Maintain strong guest satisfaction by upholding service standards and resolving concerns effectively.
• Ensure the property meets brand standards, safety regulations, maintenance expectations, and Quality Assurance requirements.
• Collaborate with regional leadership, revenue teams, and ownership to achieve business objectives.
• Build relationships within the local community to strengthen the hotel's reputation and market presence.

Skills

Hotel leadership

Sales

Revenue growth

PMS proficiency

Budgeting & forecasting

Leadership & team development

Customer service excellence

Education

High school diploma or equivalent

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office

Property management system (PMS)

Revenue management platforms

Job description

Western States Lodging & Management seeks a General Manager at Springhill Suites Mesa Gateway to lead daily operations, drive guest satisfaction, and grow revenue. You will steer sales efforts, develop marketing and revenue strategies, and ensure brand standards across the property.

The role requires 3-5 years of hotel leadership, strong financial acumen, and a proven ability to manage teams, balance budgets, and build partnerships to maximize occupancy and profitability.