Hotel GM: Lead Operations, Guest Experience & Growth

North Central Group; Salt Lake City (UT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hotel discounts

Bonuses

Volunteer hours

401(k) match

Health insurance

Paid time off

Telehealth

Job summary

North Central Group is seeking a Hotel General Manager for the SpringHill Suites by Marriott Salt Lake City Airport. The role leads all property operations, team development, guest experience, and financial performance to drive a thriving hotel.

You will manage staffing, brand standards, and budgeting, focusing on service excellence and high performance. This role demands leadership and strong communication in a fast-paced environment.

Qualifications

• Bachelor's degree in business or hospitality, or 5+ years in related management roles.
• Strong leadership and team development capabilities.
• Proven customer service focus and problem-solving skills.

Responsibilities

• Oversee daily property operations across departments.
• Lead staffing, recruitment, onboarding, training, scheduling, and performance reviews.
• Uphold brand standards and ensure exceptional guest service.
• Develop and manage annual operating budget, revenue plan, and sales strategy.

Skills

Leadership

Staffing management

Guest service

Communication

Education

Bachelor's degree in business or hospitality

Job description

North Central Group is seeking a Hotel General Manager for the SpringHill Suites by Marriott Salt Lake City Airport. The role leads all property operations, team development, guest experience, and financial performance to drive a thriving hotel.

You will manage staffing, brand standards, and budgeting, focusing on service excellence and high performance. This role demands leadership and strong communication in a fast-paced environment.