General Manager

Western States Lodging and Management; Mesa (AZ); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

401(k) with company match

Hotel discounts at WS LoD&M properties

Medical, Dental, Vision insurance + Hs

Job summary

Western States Lodging & Management seeks a General Manager at Springhill Suites Mesa Gateway to lead daily operations, drive guest satisfaction, and grow revenue. You will steer sales efforts, develop marketing and revenue strategies, and ensure brand standards across the property.

The role requires 3-5 years of hotel leadership, strong financial acumen, and a proven ability to manage teams, balance budgets, and build partnerships to maximize occupancy and profitability.

Qualifications

• 3-5 years of progressive hotel leadership experience, preferably as a General Manager or Assistant General Manager.
• Proven success in hotel sales, business development, and revenue growth.
• Strong financial acumen with experience managing P&L statements, budgets, forecasts, and operational performance.
• Demonstrated ability to lead, motivate, and develop high-performing hospitality teams.
• Strategic mindset with the ability to balance operational excellence and long-term business growth.
• Excellent communication, negotiation, relationship-building, and problem-solving skills.

Responsibilities

• Oversee all hotel operations to ensure exceptional guest experiences, operational efficiency, and brand compliance.
• Drive revenue growth through proactive sales efforts, business development, and strategic partnerships.
• Develop and execute sales, marketing, and revenue strategies to maximize occupancy, ADR, RevPAR, and market share.
• Analyze financial performance, market trends, and competitive data to identify opportunities for growth.
• Manage budgets, P&L performance, forecasting, expenses, and financial controls to maximize profitability.
• Recruit, coach, and develop a high-performing team while fostering a positive, accountable workplace culture.
• Maintain strong guest satisfaction by upholding service standards and resolving concerns effectively.
• Ensure the property meets brand standards, safety regulations, maintenance expectations, and Quality Assurance requirements.
• Collaborate with regional leadership, revenue teams, and ownership to achieve business objectives.
• Build relationships within the local community to strengthen the hotel's reputation and market presence.

Skills

Hotel leadership

Sales

Revenue growth

PMS proficiency

Budgeting & forecasting

Leadership & team development

Customer service excellence

Education

High school diploma or equivalent

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office

Property management system (PMS)

Revenue management platforms

Job description

Springhill Suites Mesa Gateway

General Manager | Lead the Experience. Drive the Success.

At Western States Lodging & Management (WSLM), we believe exceptional hospitality begins with exceptional leadership. We are seeking a results-driven, guest-focused General Manager who is passionate about creating memorable guest experiences, developing high-performing teams, and driving financial success.

As our General Manager, you'll serve as both the operational and commercial leader of the hotel, overseeing daily operations while taking an active role in sales, revenue management, and business development. You'll have the opportunity to make a meaningful impact by building strong relationships, maximizing profitability, and fostering a culture where associates feel valued and guests feel at home.

What's in it for you- Compensation & Benefits

• Competitive Pay - $90,000 annually.
  • The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.
• 401(k) with a dollar-for-dollar company match up to 4%
• Hotel discounts at select Western States Lodging & Management properties

Eligible full-time associates are entitled to the following:

• Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options
  • Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.
• Personal Time Off (PTO) and Vacation benefits

What You'll Do

• Oversee all hotel operations to ensure exceptional guest experiences, operational efficiency, and brand compliance.
• Drive revenue growth through proactive sales efforts, business development, and strategic partnerships.
• Develop and execute sales, marketing, and revenue strategies to maximize occupancy, ADR, RevPAR, and market share.
• Analyze financial performance, market trends, and competitive data to identify opportunities for growth.
• Manage budgets, P&L performance, forecasting, expenses, and financial controls to maximize profitability.
• Recruit, coach, and develop a high-performing team while fostering a positive, accountable workplace culture.
• Maintain strong guest satisfaction by upholding service standards and resolving concerns effectively.
• Ensure the property meets brand standards, safety regulations, maintenance expectations, and Quality Assurance requirements.
• Collaborate with regional leadership, revenue teams, and ownership to achieve business objectives.
• Build relationships within the local community to strengthen the hotel's reputation and market presence.

What Makes You Successful

• 3-5 years of progressive hotel leadership experience, preferably as a General Manager or Assistant General Manager.
• Proven success in hotel sales, business development, and revenue growth.
• Strong financial acumen with experience managing P&L statements, budgets, forecasts, and operational performance.
• Demonstrated ability to lead, motivate, and develop high-performing hospitality teams.
• Strategic mindset with the ability to balance operational excellence and long-term business growth.
• Excellent communication, negotiation, relationship-building, and problem-solving skills.
• Proficiency in Microsoft Office, property management systems (PMS), and revenue management platforms.
• Strong understanding of hotel brand standards, guest satisfaction metrics, and competitive market positioning.
• High school diploma or equivalent required; bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Ability to work a flexible schedule, including weekends and holidays, based on business needs.
• Ability to frequently walk, stand, bend, stoop, and reach, and occasionally lift up to 30 pounds, with or without reasonable accommodation.
• Professional demeanor and a genuine passion for hospitality and exceptional guest service.

Your hotel consistently delivers exceptional guest experiences, achieves strong financial results, and outperforms market expectations. You've built a motivated, accountable team that takes pride in delivering outstanding service while maintaining operational excellence and brand standards. Through proactive sales leadership, strategic decision-making, and meaningful relationships with guests, associates, and business partners, you've positioned your property for sustained growth and long-term success.

Why Join Western States Lodging & Management?

Western States Lodging & Management is a leading property management company with a diverse portfolio that includes nationally recognized hotel brands such as Hilton, Marriott, and IHG, Legacy Senior Living communities, and Nxt multifamily apartment communities throughout the western United States.

Our mission is simple: Serving You Like Family. That commitment extends beyond our guests and residents—it defines how we treat our associates and business partners. We believe that great people build great communities, which is why we invest in our team through meaningful work, ongoing professional development, and opportunities for long-term career growth. At Western States Lodging & Management, we encourage every team member to serve as an Ambassador of our values, a trusted Consultant who brings knowledge and solutions, a Collaborator who builds strong relationships through teamwork, and a Coach who is passionate and empowers others to learn, grow, and succeed.

Whether you're launching your career or bringing years of experience, you'll find a workplace where your contributions are valued, your ideas are welcomed, and your potential is supported every step of the way.