Hotel General Manager - Revenue & Guest Experience

E.M.A. Hospitality; Wood Dale (IL); On-site; USD 75,000 - 89,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

401(k) retirement plan

Employee discount programs

Job summary

E.M.A. Hospitality is seeking a dynamic Hotel General Manager to oversee daily operations, drive revenue and guest satisfaction, and lead a team of hospitality professionals. You will balance finances, optimize staffing, and maintain service quality and asset protection across the property.

The role emphasizes leadership, budgeting, and hands-on management of front desk, housekeeping, and food and beverage interfaces to deliver an exceptional guest experience.

Qualifications

• MINIMUM EDUCATION: Bachelor’s Degree in Hotel/Restaurant Management or Business is a plus. Equivalent experience is acceptable.
• MINIMUM EXPERIENCE: 2 - 5 years as Hotel General Manager or other hotel management role.

Responsibilities

• Manage daily hotel operations to achieve revenue and profit goals and maintain guest, employee satisfaction, quality assurance, and asset protection.
• Provide leadership, training, direction and support to hotel employees; maintain a high quality product.
• Forecast and monitor revenue, adjust controllable expenses to maintain profit margins, and participate in budgeting process.
• Train front desk staff on selling techniques and current promotions; ensure excellent guest service and handle difficult guest situations.
• Ensure compliance with company policies and procedures, and coordinate with sales and corporate organizations as needed.
• Oversee maintenance programs and protect physical assets; ensure compliance with quality standards and Medallia satisfaction metrics.

Skills

Leadership

Budgeting

Revenue management

Staff training

Guest satisfaction

Operations management

Communication

Education

Bachelor’s degree in Hotel/Restaurant Management or Business

Tools

Hotel Property Management Systems

Microsoft Office

Job description

E.M.A. Hospitality is seeking a dynamic Hotel General Manager to oversee daily operations, drive revenue and guest satisfaction, and lead a team of hospitality professionals. You will balance finances, optimize staffing, and maintain service quality and asset protection across the property.

The role emphasizes leadership, budgeting, and hands-on management of front desk, housekeeping, and food and beverage interfaces to deliver an exceptional guest experience.