Hotel General Manager: Profitability & Guest Experience

SpringHill Suites Chandler; Chandler (AZ); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid holidays

Paid vacation

Tuition reimbursement

Job summary

Highgate Hotels in Chandler seeks a General Manager for SpringHill Suites Chandler to lead profitability, guest satisfaction, and team development. You will oversee revenue generation, cost control, and adherence to Highgate standards while managing daily operations and staff performance.

The role focuses on driving sales, conducting financial reviews, and coaching managers to deliver exceptional service, with a strong emphasis on budgeting, training, and accountability.

Qualifications

• Progressive hotel experience, with 6+ years preferred.
• Ability to lift up to 20 pounds and handle routine physical tasks.
• Strong communication and interpersonal skills for all staff levels.
• Maintain a warm and friendly demeanor with guests and team.
• Effective at multitasking and prioritizing departmental functions.

Responsibilities

• Tour operating departments daily and adjust with department heads as needed.
• Lead weekly staff meetings and training per Highgate standards.
• Meet financial review dates and corporate programs on time.
• Hold monthly financial reviews with managers and supervisors.
• Drive hotel sales, visit top accounts, and host client events.
• Forecast monthly financial position and prepare performance reviews.
• Ensure adherence to budget, service standards, and SOPs.

Skills

Leadership

Communication

Multitasking

Attendance

Guest service

Education

Bachelor's degree in Hospitality or related field

Job description

Highgate Hotels in Chandler seeks a General Manager for SpringHill Suites Chandler to lead profitability, guest satisfaction, and team development. You will oversee revenue generation, cost control, and adherence to Highgate standards while managing daily operations and staff performance.

The role focuses on driving sales, conducting financial reviews, and coaching managers to deliver exceptional service, with a strong emphasis on budgeting, training, and accountability.