Front Desk Guest Experience Specialist

Highgate; Chandler (AZ); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

Job summary

Highgate Hotels is seeking a Guest Service Agent for SpringHill Suites Chandler in Chandler, AZ. The role focuses on attentive, courteous service from check-in to checkout, aiming to maximize occupancy and guest satisfaction.

You will answer questions, manage inquiries, and support front desk operations using the property system, while maintaining a warm, professional demeanor. The ideal candidate will have strong customer service skills, be able to multitask, and work flexible hours, including

Qualifications

• College coursework in related field is helpful.
• High School diploma or equivalent required.
• Experience in a hotel or related field is preferred.
• Computer experience is required.

Responsibilities

• Greet and welcome all guests at the Front Desk.
• Maintain PBX operations and hotel standards.
• Answer inquiries about services, facilities and hours.
• Handle packages, mail, and messages for guests and meeting rooms.
• Balance and complete shift paperwork.
• Assist guests with reservations and rate quotes.

Skills

Customer service

Communication

Multitasking

Stand for long shifts

Teamwork

Flexible hours

Education

High School diploma or equivalent

College coursework helpful

Experience in hotel or related field preferred

Job description

Highgate Hotels is seeking a Guest Service Agent for SpringHill Suites Chandler in Chandler, AZ. The role focuses on attentive, courteous service from check-in to checkout, aiming to maximize occupancy and guest satisfaction.

You will answer questions, manage inquiries, and support front desk operations using the property system, while maintaining a warm, professional demeanor. The ideal candidate will have strong customer service skills, be able to multitask, and work flexible hours, including