Hotel General Manager - Growth & Guest Experience

Highgate

Salem (OR)

On-site

USD 90,000 - 130,000

Full time

5 days ago

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Benefits offered by this job

Medical insurance

401(k) plan

Paid holidays

Paid vacation

Paid sick leave

EAP

Tuition reimbursement

Leave policies

Job summary

Highgate Hotels in Salem seeks a General Manager to drive profitability through revenue growth, cost control, and exceptional guest service. The role focuses on leading the hotel team, maintaining SOP compliance, and developing talent within the Select Service division.

Responsibilities include daily operational oversight, weekly training, and regular financial reviews. The GM will collaborate with Sales and other departments to maximize occupancy and guest satisfaction while upholding Highgate

Qualifications

Minimum 6 years progressive hotel management experience.
A 4-year college degree with 4–5 years related experience, or a 2-year degree with 5–6 years related experience.
Ability to manage budgets, finances, and operational controls.
Strong communication, coaching, and leadership skills.
Ability to train and develop managers and staff.

Responsibilities

Oversee daily hotel operations by touring departments and adjusting through department heads.
Lead weekly staff meetings and training sessions per Highgate standards.
Meet financial review dates and corporate programs on schedule.
Conduct monthly financial reviews with department managers and supervisors.
Ensure compliance with Highgate SOPs and Garden Standards in all departments.
Develop managers for future advancement through formal training.