Hotel General Manager: Profit, People & Guest Experience

Highgate; Hilton Head Island (SC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan with employer匹配

Paid holidays

Paid vacation

Paid sick leave

Job summary

Highgate Hotels seeks a General Manager for its Hilton Head Island property. You will lead all hotel operations, oversee revenue generation, cost control, guest satisfaction, and staff development.

The role requires delivering results through multi-department coordination, training, and strict adherence to Highgate SOPs. Responsibilities include daily departmental oversight, weekly meetings, financial forecasting, and active participation in hiring and performance management.

Qualifications

• Extensive leadership experience in hotel management and operations.
• Strong communication and interpersonal skills across all levels of staff and guests.
• Ability to analyze financials, develop budgets and drive revenue growth.

Responsibilities

• Tour the operating departments daily and adjust strategies with department heads.
• Lead weekly staff meetings and drive training aligned with Highgate standards.
• Forecast monthly financial position and develop action plans to improve revenue and reduce costs.
• Oversee budget processes and ensure adherence to corporate accounting calendars.
• Recruit, interview, develop and coach management staff for future leadership roles.
• Maintain high standards of guest service and property cleanliness through inspections.

Job description

Highgate Hotels seeks a General Manager for its Hilton Head Island property. You will lead all hotel operations, oversee revenue generation, cost control, guest satisfaction, and staff development.

The role requires delivering results through multi-department coordination, training, and strict adherence to Highgate SOPs. Responsibilities include daily departmental oversight, weekly meetings, financial forecasting, and active participation in hiring and performance management.