Hotel General Manager: Lead Operations & Guest Experience

Hampton-By-Hilton; Markwood (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Winwood Hospitality Group is seeking a hands-on General Manager to lead one of our Hilton-brand hotels. The role oversees all property operations, drives profitability, and delivers exceptional guest experiences.

The ideal candidate has strong food & beverage leadership and a track record of building high-performing teams, with a focus on scalable operating practices across a growing portfolio. Reports to ownership and partners with sales, revenue, and operations teams.

Qualifications

• Three or more years of progressive hospitality and/or food & beverage leadership experience, including experience as a General Manager, Assistant General Manager, or comparable senior operations leader.

Responsibilities

• Lead hotel operations: Direct all property functions, including front office, housekeeping, maintenance, sales, revenue management, and food and beverage operations.
• Drive financial performance: Understand the annual budget, business levels, forecasting, labor management, expense controls, purchasing, cash controls, and revenue, profitability, and flow-through goals.
• Elevate the guest experience: Establish a visible leadership presence, monitor guest feedback, resolve escalated concerns, and implement service improvements that build loyalty and protect the hotel’s reputation.
• Build a strong team: Recruit, onboard, coach, retain, and hold leaders and associates accountable while creating an inclusive, service-focused culture.
• Grow revenue and market share: Partner with sales and revenue teams to optimize occupancy, ADR, RevPAR, local account production, digital presence, and community relationships.

Job description

Winwood Hospitality Group is seeking a hands-on General Manager to lead one of our Hilton-brand hotels. The role oversees all property operations, drives profitability, and delivers exceptional guest experiences.

The ideal candidate has strong food & beverage leadership and a track record of building high-performing teams, with a focus on scalable operating practices across a growing portfolio. Reports to ownership and partners with sales, revenue, and operations teams.