Hotel General Manager: Ops & Guest Experience

MainStay Suites - Midland, TX; Midland (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

MainStay Suites Midland in Midland, TX seeks a hands-on General Manager to oversee Front Office, Housekeeping, and Food & Beverage operations, ensuring guest satisfaction and cost control. This role requires strong leadership, organizational skills, and the ability to manage daily hotel activities with a focus on revenue and service quality.

Responsibilities include hiring and training staff, enforcing policies, handling guest issues, and monitoring financial performance.

Qualifications

• Four year college degree preferred.
• Two years front office management experience in a hotel preferred.
• Proficient with hotel sales, revenue management and A/R billing.
• Previous supervisory experience in a hotel required.
• Must have a valid driver's license from the applicable state.
• Ability to work mornings, nights, weekends, and holidays as dictated by hotel business levels.
• Ability to convey information clearly, both oral and written.
• Must maintain composure under pressure.

Responsibilities

• Carry out supervisory responsibilities in accordance with company policies and laws.
• Recruit, interview, hire, and train employees.
• Appraise performance, reward and discipline employees.
• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Enforce department policies and procedures consistently with staff.
• Respond to guest requests, problems, complaints and accidents promptly.
• Motivate, coach, counsel and discipline all team members.
• Develop team morale and ensure training coverage.
• Maximize room revenue and occupancy by reviewing status daily.
• Interview to recruit a diverse staff of competent personnel.
• Familiar with HR: policies, I-9s, E-Verify, documentation, Workers' Compensation, training, etc.
• Ensure no-show revenue is maximized through accurate billing.
• Assist with payroll.
• All other duties as assigned.

Skills

Front office management

Leadership

Customer service

Financial awareness

Effective communication

Revenue management

A/R billing

Education

Bachelor's degree preferred

Job description

MainStay Suites Midland in Midland, TX seeks a hands-on General Manager to oversee Front Office, Housekeeping, and Food & Beverage operations, ensuring guest satisfaction and cost control. This role requires strong leadership, organizational skills, and the ability to manage daily hotel activities with a focus on revenue and service quality.

Responsibilities include hiring and training staff, enforcing policies, handling guest issues, and monitoring financial performance.