Hotel General Manager: Lead Ops, Revenue & Guest Experience

Texas Hotel Management; Lewisville (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Texas Hotel Management is seeking a seasoned Hotel General Manager to oversee all facets of a busy property, drive profitability, and uphold service excellence. You will lead front office, housekeeping, F&B, maintenance, and sales, ensuring guest satisfaction and regulatory compliance.

The ideal candidate brings 5–7 years in hotel management with senior leadership experience, strong financial skills, and a track record of revenue growth.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum 5–7 years of progressive hotel management experience, with at least 3 years in a senior leadership role.
• Proven track record of achieving revenue, occupancy, and guest satisfaction targets.
• Strong financial acumen with budgeting, P&L analysis, and forecasting.
• Legal eligibility to work in the United States.
• Familiarity with PMS such as Opera or Maestro.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Preference for Hilton experience with PEP PMS or Home2 brand.

Responsibilities

• Provide strategic direction and leadership to all hotel departments (front office, housekeeping, food & beverage, maintenance, sales, etc.).
• Drive revenue growth and maximize profitability through budgeting, forecasting, and cost control.
• Ensure excellent guest service standards and guest satisfaction.
• Oversee recruitment, training, scheduling, and performance evaluations of staff.
• Monitor hotel operations and implement continuous improvements in service delivery and operational efficiency.
• Maintain compliance with local, state, and federal regulations including health, safety, and labor laws.
• Represent the hotel with external stakeholders including corporate offices, vendors, and partners.
• Develop and execute marketing and sales strategies in collaboration with the sales and marketing team.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Ensure proper maintenance and cleanliness of the property.

Skills

Strategic leadership

Financial acumen

Guest service excellence

People management

Process improvement

Regulatory compliance

Stakeholder management

Sales & marketing collaboration

Problem solving

Operations oversight

Education

Bachelor’s degree in Hospitality Management or Business Administration

Job description

Texas Hotel Management is seeking a seasoned Hotel General Manager to oversee all facets of a busy property, drive profitability, and uphold service excellence. You will lead front office, housekeeping, F&B, maintenance, and sales, ensuring guest satisfaction and regulatory compliance.

The ideal candidate brings 5–7 years in hotel management with senior leadership experience, strong financial skills, and a track record of revenue growth.